LEGAL
Terms & Conditions
These Terms explain the rules that apply when you use the Orra Health & Wellness website, book a wellness service, purchase an online course or use our digital services.
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01
About These Terms
These Terms & Conditions (“Terms”) govern your use of the Orra Health & Wellness website, online services, wellness bookings, digital content and online courses. In these Terms, “Orra”, “we”, “us” and “our” refer to Orra Health & Wellness.
By using this website, creating an account, making a booking or purchasing a product, service or course, you agree to these Terms. If you do not agree, please do not use the relevant website or service.
Nothing in these Terms excludes, restricts or modifies any right or remedy that cannot lawfully be excluded under the Australian Consumer Law or other applicable law.
02
Using Our Website
You may use our website for lawful personal purposes, including learning about Orra, booking services, purchasing courses and managing your account.
You are responsible for providing accurate information when you create an account, make a booking or place an order. If you create login credentials, you are responsible for keeping them confidential and for activity carried out through your account.
You must not misuse the website, attempt unauthorised access, interfere with security or functionality, introduce malicious code, scrape content in a way that places an unreasonable load on the website, or use the website for unlawful, fraudulent or abusive purposes.
03
Wellness Services & Appointments
Orra offers wellness services that may include therapeutic massage, lymphatic care, oncology massage, pregnancy massage, head spa, facial treatments and other services shown on our website or booking platform from time to time.
Appointments are subject to practitioner availability and suitability. You agree to provide information that is accurate and relevant to the safe delivery of your service, including health information where reasonably necessary. A practitioner may modify, postpone or decline a treatment where they reasonably consider this appropriate for safety, professional or suitability reasons.
Service descriptions are provided as general information and individual outcomes vary. A wellness service does not guarantee a particular health, cosmetic or therapeutic result.
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Online Courses & Digital Content
Where Orra offers online courses, lessons, downloads, videos or other digital learning materials, access is provided for your personal, non-transferable use unless we expressly state otherwise.
You must not reproduce, distribute, resell, share login access, publish, record, copy or commercially exploit course content without our prior written permission.
Course descriptions, inclusions, access periods, assessments and any certificate or completion requirements will be those displayed for the relevant course at the time of purchase. Unless expressly stated, completing an Orra course does not by itself confer a government licence, professional registration or regulated qualification.
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Prices, Orders & Payment
Prices are displayed in the currency shown on the website or booking platform and may change from time to time. The price applicable to your transaction is the price presented when you confirm the booking or order, subject to obvious pricing errors.
Payment may be processed by third-party payment providers. Their own terms and privacy practices may also apply. We do not guarantee that a particular payment method will always be available.
We may decline or cancel an order where payment is not completed, fraud or unauthorised use is reasonably suspected, a product or service is unavailable, or an obvious technical or pricing error has occurred. If we cancel a paid order and you are entitled to a refund, we will arrange the appropriate remedy.
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Cancellations, Changes & Refunds
Booking changes, cancellations, rescheduling rules and any discretionary refund conditions may be displayed at the time of booking, checkout or in a separate Refund or Cancellation Policy. Those terms form part of your agreement with us for the relevant transaction.
For online courses and digital content, access may begin shortly after payment. Any voluntary change-of-mind policy will be the policy displayed for that product at the time of purchase.
Your rights under the Australian Consumer Law are separate from any voluntary cancellation or refund policy. Nothing in our policies is intended to exclude consumer guarantees or remedies that apply by law.
07
Health & Educational Disclaimer
Information on this website and in our educational content is provided for general wellness and educational purposes. It is not a substitute for individual medical advice, diagnosis or treatment from an appropriately qualified health professional.
If you have a medical condition, are pregnant, are recovering from surgery or treatment, or are unsure whether a wellness service or exercise is suitable for you, please seek appropriate professional advice before proceeding.
You are responsible for deciding whether general educational material is appropriate for your own circumstances and for working within your level of skill, training and physical capacity.
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Intellectual Property
Unless otherwise stated, the website, Orra branding, text, graphics, course materials, videos, photographs, downloadable resources and other content are owned by or licensed to Orra and are protected by intellectual property laws.
You may view the website and use purchased course materials for their intended personal purpose. No ownership rights are transferred to you. Any use beyond the permission expressly granted in these Terms requires our prior written consent.
09
Acceptable User Conduct
When using community, review, form, account or learning features, you must not submit content that is unlawful, defamatory, misleading, harassing, discriminatory, infringing, malicious or harmful to others.
We may remove content, restrict functionality or suspend access where reasonably necessary to protect users, our services, our intellectual property, security or legal obligations. Where appropriate, we will take reasonable steps to act proportionately.
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Third-Party Websites & Services
Our website may link to or integrate with third-party services such as appointment booking platforms, payment providers, learning systems, analytics services, social media and external websites.
Those services are operated independently and may have their own terms, privacy policies and availability conditions. A link or integration does not mean we control or endorse all third-party content or practices.
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Liability & Australian Consumer Rights
To the maximum extent permitted by law, Orra is not responsible for indirect or consequential loss arising solely from circumstances outside our reasonable control, your misuse of the website or content, or third-party systems that we do not control.
However, nothing in these Terms excludes, restricts or modifies consumer guarantees, statutory warranties, rights or remedies that cannot lawfully be excluded or limited.
Where the law permits liability to be limited, any limitation will apply only to the extent permitted by that law and will not override mandatory consumer protections.
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Privacy
We handle personal information in accordance with our Privacy Policy and applicable privacy obligations. Our Privacy Policy explains the kinds of information we collect, why we collect it, how it may be used or disclosed, and how you can contact us about access, correction or privacy concerns.
Please read our Privacy Policy together with these Terms.
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Changes, Availability & Governing Law
We may update the website, services, course content and these Terms from time to time. The current version will be published on this website with an updated date. Changes will apply prospectively unless applicable law requires otherwise.
We do not promise that the website or every digital feature will be uninterrupted or error-free at all times, but we will take reasonable steps to maintain our services.
These Terms are governed by the laws applicable in Queensland, Australia, and the parties submit to the courts and tribunals having jurisdiction there, except where mandatory law provides otherwise.
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ติดต่อเรา
If you have a question about these Terms, a booking, an order or your consumer rights, please contact us:
Orra Health & Wellness
Unit 13/44 Scoparia Drive
Brookwater QLD 4300, Australia
Email: info@orrawellness.com.au
Phone: 0403 222 306
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Questions About This Terms and Conditions?
อีเมล info@orrawellness.com.au or call 0403 222 306.